Frequently Asked Questions
Who is Echo?
Echo is a transportation
management company. We buy freight on behalf of thousands of shippers,
giving us leverage. Our negotiators are in the market on a daily basis,
giving Echo an advantage over using one carrier or another.
What does the Echo Freight Calculator do?
Calculator will estimate the costs of shipping your purchase to you. The
seller has pre-loaded the shipping information so Echo knows whatís
being shipped. You enter your destination information and we estimate the
charges for you.
When should I use Echo?
It is more cost
efficient to ship an item over 150 lbs. on a less than truckload shipment
than parcel service. Your package shares space with other packages, and
costs are shared. If your shipment weighs more than 8,000 lbs, you may
need a truckload shipment.
Standard procedure for common carriers
involves a truck driver backing up to a dock to be loaded by the consignor
(shipper), and driving the cargo to the receiving destination to be
unloaded by the consignee (buyer). Any services besides loading and
uploading may require additional fees.
Why canít I add these
charges to my purchase?
The cost you get from the Echo Freight
Calculator is just an estimate. You should call your seller if you need to
know the specific costs of your shipment.
When will I get
billed for shipping?
Depending on the Seller, you may receive a
bill for shipping once you have purchased the product or after the product
has been delivered.
Why is my bill different than my estimated
cost through Echo?
The transportation market changes daily. Rates
go up and down based on demand, supply or fuel. Depending on what day you
estimated the charges and the day the shipper placed the shipment, the
shipping costs may go up or down slightly.
How do I insert the Echo freight calculator into my
Inserting the freight calculator can be done by
completing the following simple steps:
1. Call 866.349.6845 or email
email@example.com and become an Echo shipper
2. Generate the HTML code and insert it onto
your auction site
3. The Echo calculator will now appear on the auction
4. After the auction is closed, contact Echo online or at
800.354.7993 to book the shipment
Is it my responsibility to
call the carrier after scheduling with Echo?
Please do not call the
freight carrier as it will duplicate the pickup. When you schedule with
Echo, we contact the carrier electronically.
What happens if
the shipment isnít ready for the driver?
In most cases, the driver
will not wait. The driver will be dispatched for the following day, which
will result in a delay of your service. If the carrier charges Echo for
the duplicated pickup, you will be responsible for the fee.
I schedule a shipment and have it picked up on the same
Shipments can be scheduled and picked up on the same day,
however this cannot be guaranteed due to our carriers' capacity. Please
allow a 4-hour window before your docks close so Echo can get a driver
dispatched to your location within that same day. Carriers generally make
pickups in the afternoon and deliver in the morning.
What is a
NMFC is a numeric indicator used by LTL shippers that
identifies the type of product that is being shipped. The National Motor
Freight Association presets these product classifications quarterly. Be
sure to include the NMFC number to accurately identify each product you
ship on the Bill of Lading in order to avoid re-classification charges.
You can contact Echo at 800.354.7993 to determine the NMFC number for your
Are your rates guaranteed?
relationships with thousands of regional and national carriers. To make
certain that you receive the quoted rate, provide the driver with a copy
of the Echo BOL. Doing this informs the carrier to bill the shipment using
Echoís pre-negotiated rates.
What happens if I receive a bill
directly from a carrier?
Upon receiving a bill, simply call our
customer service department at 800.354.7993 and fax a copy of the bill you
received. Our staff will be happy to ensure that the charges are properly
credited. This situation usually occurs when the Echo BOL is not used. To
prevent this situation from recurring, please make sure that the driver
has a copy of the automated Echo BOL for each shipment.
Dimensional weight is a standard formula that
uses a package's density to determine freight charges. These charges are
based on the gross weight of the shipment or the dimensional weight of the
shipment; whichever is greater.
Can I estimate the weight of my
Weights can be estimated, however if an inaccurate weight
or class is used and a shipment has to be reweighed or re-classed by the
carrier, the additional costs may be passed on to you. Reweighing may also
result in a delayed delivery.
What is the claims
Claims are handled directly between the shipper, consignee
and the carrier. Echo is not involved in the process and has no influence
in the carrier's claim decision. Be sure to always be as specific as
possible in noting damage and file a claim immediately, or as soon as
possible, after delivery. Echo representatives can assist you on filing a
claim and provide the proper forms.
What should I do with the
Bill of Lading?
The buyer, seller and carrier should all have a
copy of the Bill of Lading. It is essential that the BOL be given to the
truck driver when the pickup is made. Be sure to keep one copy for your